Privacy Policy

• Account data — email address, name, organization membership, and authentication identifiers.
• Content you submit — chat messages, uploaded files, and other content you provide to the platform.
• Token Saver planner inputs — when a host app (Claude, ChatGPT, Codex) calls the Elis Token Saver connector: the plan goal, task titles and instructions, host capability flags, and reported task results.
• Usage and measurement data — token usage metrics reported by the host, model identifiers, and plan outcomes. Reported usage is recorded as measurement and estimation data; it does not change what you are charged.
• Feedback — ratings, feedback facets, and free-text notes you choose to submit.
• Operational data — service logs, request metadata, and referral or campaign attribution parameters where present.

We use the data above to operate the service: planning and executing your requests, metering usage, billing, support, and improving estimate accuracy.

Proven-chain storage (Token Saver): for authenticated users, plans that finish successfully may be stored privately in your organization or personal scope so similar future goals can reuse the proven task chain. Stored chains are private to your tenant by default and are never shared with other customers unless you or your organization explicitly opt in to community sharing. Organization-scoped tokens store chains in the organization's scope and settle from the organization wallet, drawing first on that wallet's own pooled daily free grant; organization admins can view member runs on the organization's observability page. Personal tokens store chains in your personal scope and settle from your personal wallet, drawing first on that wallet's own daily free grant. You can opt any plan out by passing constraints.no_store when starting it; anonymous local/dev trial plans are not stored.

Community sharing (Settings → Data Privacy): community sharing is off unless you turn it on. The “share usage statistics to improve platform performance” option starts cleared on the terms-acceptance and setup screens — accepting the Terms does not enable it — and you can switch it on or off at any time in Settings. Organizations likewise remain off until explicitly turned on. While it is on, proven task chains and agent templates from your scope may be shared with other participants who have also opted in, and you may in turn recall theirs. What is shared is always redacted and safety-scanned first — task structure and agent templates only, never raw prompts, uploaded files, secrets, or identifiers that could reveal you or your organization. Only other opted-in participants can see or recall shared items; a scope that has not opted in cannot see or recall the community pool (reciprocity). Turning the setting off stops any new sharing going forward; you can also exclude a single plan from sharing at any time with constraints.no_community even while the scope-level setting is on.

Learning signals: feedback and outcome grades are used as tenant-scoped learning data to improve planning and routing for your account or organization. If community sharing is enabled for your scope, outcome grades on chains and agents shared to or recalled from the community pool also contribute to cross-tenant proving (promotion to active status) for that shared copy only — your private tenant-scoped chain and its learning signals are unaffected.

We do not sell personal data. We share data only with service providers acting on our behalf — payment processing (Stripe) and cloud infrastructure providers — under agreements that restrict their use of it to providing those services.

Account data and stored content are retained while your account is active. Idle Token Saver plans expire automatically. To request deletion of your account or specific data, contact support@tryelisai.com.

Data is encrypted in transit. Connector access uses OAuth 2.1 with scoped tokens: tokens issued to the Token Saver connector carry a limited scope and are rejected by the general Elis API.

Questions about this policy or your data: support@tryelisai.com. See also our terms of service.